Client portal - existing tickets

@everyone 📰** Release Notes 2026-04-16** This is an API-only update. Product updates will follow in a separate release. ⚠️ **API **- The POST /v1/tickets/add endpoint has been removed. Use POST /v1/tickets instead. The request and response payloads are identical — only the URL has changed. ✨ **API **- An optional ‘isUnread’ boolean field is now accepted on POST /v1/tickets. Defaults to true when omitted. Set to false to mark a ticket as read on creation.

Mikel · 18h ago

@everyone 📰 **Release Notes 2026-04-10** 🦄 Gorelo **Quick Connect** is now available on macOS! (Note: x64/Intel based Macs are not yet supported) ✨ **API **- A new POST Ticket endpoint is now available ✨ **Automation **- You can now use the Ticket ID variable within the Call Webhook action ✨ **Contracts **- You can now select Month and Year when showing the invoice period on line items ✨ **Invoices **- You can now use a multi-select action in the Invoice List to update the invoice date in bulk ✨ **Projects **- You can now save the first comment of a task within your templates, and templates now support multiple private comments on tasks ✨ **Projects **- Project/Task and Client name is now clearly displayed within the Project/Task tab (along with additional details on hover) ✨ **Reports **- Time Spent Report now also shows data from projects 🐛 **Alerts **- Fixed an issue where filtering by Client ID was not working for alerts generated via the Public API 🐛 **Assets **- Fixed an issue in the Asset list where OS Version sorting was not working 🐛 **Automation **- Fixed a bug where the "All clients" filter incorrectly included inactive clients 🐛 **Portal **- Fixed an issue where comments from contacts were not marking tickets as unread 🐛 **Portal **- Fixed an issue where word wrap was missing in portal documents 🐛 **Projects **- Resolved multiple UI, formatting, and syncing issues across the module, including fixes for timeline layouts, missing popups, recent activity generation, and text truncation 👇 Quick Connect on macOS 👇

Mikel · 7d ago

@everyone 📰 **Release Notes 2026-04-03** 🦄 **macOS Policy Management** is now live! You can now configure policy items and distribute asset-level policies for your Mac fleet. We’re starting with the Gorelo Connect plugin and scripts but will soon add more. 🦄 Gorelo Connect plugin for **macOS now supports end-user consent** before launching a remote control session. This can be configured in Policies and allows auto-consent after a specified period of time. ✨ **Assets **- Real-time data is now populated for MacOS services, disks, and apps ✨ **Assets **- End-user consent popup for Gorelo Connect has been improved for clarity ✨ **Contracts **- You can now update a contract's labor type away from "No labor" to other types ✨ **Invoices **- Products that flow through to invoices will now clearly display their associated ticket number ✨ **Projects **- Deployed a comprehensive sweep of UI tweaks, minor bug fixes and general stability improvements across the entire Projects module (20+) 👇👇👇 **macOS Policies** and **end-user consent**!

Mikel · 2w ago