@everyone đ° **Release Notes 2026-02-27** đŚ **Tickets **- You can now launch asset chat directly on a ticket with the entire conversation saved to the ticket timeline ⨠**API **- GET Ticket Statuses is now available (in preparation for Tickets) ⨠**API **- GET Ticket Tags is now available (in preparation for Tickets) ⨠**API **- GET Ticket Types is now available (in preparation for Tickets) đ **General **- Fixed an issue where adding an inline element to a signature would incorrectly add extra spaces or jump to the next line đ Asset chat directly on a ticket đ
Mikel ¡ 3d ago
@everyone đ° **Release Notes 2026-02-20** đŚ **General** - User signatures now allow for a better customization experience ⨠**Assets **- You can now download Agent Logs via the 3-dot menu ⨠**Contracts **- Time Entries covered by Limited and Block hours are now deducted immediately ⨠**General **- Initial avatar colors are now automatically assigned for both new signups and existing users ⨠**General **- Billing confirmation popup has been introduced when creating a new Gorelo user to provide better cost visibility ⨠**Reports **- The Ticket Summary now displays your top 10 tags when clicking on the Tags section ⨠**Tickets **- The 'View original' email popup now displays the From, To, and CC fields ⨠**Tickets **- Improved the textual formatting of names/dates in comment notification emails đ **Scripts **- Fixed an issue where custom field variables were treating case-sensitive text as separate entities đ **Tickets **- Fixed an issue where signatures were not being trimmed đđ
Mikel ¡