Prorata Questions
🦍Gorelo Question✅ Solved
Hi, I've got a couple of questions on pro-rata charges for services/contracts please:
1. Can it apply pro-rata credits? Thinking of NCE licences in the 7 day window.
2. I've set up a test contract with some 365 licences. Checked the invoice previews and can see the licences on there. I've then changed the quantity number for those licences, but in the preview it has just changed the quantity for the full month? Should I be able to see those pro-rata charges in the invoice preview for the following month?
1. Can it apply pro-rata credits? Thinking of NCE licences in the 7 day window.
2. I've set up a test contract with some 365 licences. Checked the invoice previews and can see the licences on there. I've then changed the quantity number for those licences, but in the preview it has just changed the quantity for the full month? Should I be able to see those pro-rata charges in the invoice preview for the following month?
Solution
1. No — it’s only for additions. You can manually remove the prorated charge in the event of an NCE refund window like this though.
2. For the test contract, what is the start date? And has the first invoice been created yet?
If the start date is in the future then you won’t see prorated charges yet as the qty changes are going onto the first invoice.
2. For the test contract, what is the start date? And has the first invoice been created yet?
If the start date is in the future then you won’t see prorated charges yet as the qty changes are going onto the first invoice.
