Can I set tickets that are solved to reopen if a email reply comes through?

## 🇦🇺 Australia East (AUE) Migration — 19 & 20 June @everyone If you opted in, your tenant will be migrated to our new Australia East region across two evenings: **💻 Day 1: Assets — <t:1781852400:F>** (starts <t:1781852400:R>) Please bring as many assets online as possible over the coming days — offline devices will migrate automatically next time they come online. No outage and no action required: you may see an automatic app refresh, native app users will need to sign in again, and performance may be temporarily degraded until the data cutover completes. 🔗 <https://status.gorelo.io/maintenance/922291> **🗄️ Day 2: Data — <t:1781938800:F>** (starts <t:1781938800:R>) ⚠️ **Do not create or update data during this window — changes will be lost.** This includes data from integrations (inbound emails, invoice webhooks, automations, triggers) and anything created or updated by technicians (tickets, clients, assets, and related records). 🔄 **Public API users:** update your endpoint after the switchover from `https://api.usw.gorelo.io/` to `https://api.aue.gorelo.io/` 📋 **Not migrating:** check run history, email logs history, and invoice sync error logs. All other data migrates in full. 📖 Full details: <https://feedback.gorelo.io/changelog/australia-east-aue-migration-19-and-20-june> 💬 Questions? Head to <#1515112684562153632> or email help@gorelo.io ✅ We'll post confirmation there once the migration is complete.

Mikel · 5d ago

@everyone 📰** Release Notes 2026-06-12** ✨ **Projects **- Public conversation thread can now be added to tasks and will support upcoming automations ✨ **Tickets **- Shipment tracking information is now supported when merging tickets ✨ **Assets **- Agent install commands for Windows and macOS have been significantly shortened for better copy/paste support 🐛 **Tickets **- Fixed an issue where scheduled tickets were not showing in notifications under specific conditions 🐛 **Assets **- Fixed an issue where assets were unable to check for Gorelo Connect end-user updates 🐛 **Assets **- Fixed an issue causing certain recurring scripts to fail execution on Windows and macOS 📣 **Heads up: Australia East Migration — 19–20 June** If you opted into the AU migration, you will be migrated to our new Australia East region across two evenings: Asset Migration on Friday 19 June (5pm–11pm AEST) and Data Migration on Saturday 20 June (5pm–11pm AEST). No outage is expected, but please avoid creating or updating data during the 20 June window, as changes made then will be lost. Public API users will need to update their endpoint after the switchover. A detailed announcement with everything you need to know is on its way — keep an eye out!

Mikel · 5d ago

@everyone **📰 Release Notes 2026-06-05** 🦄 **Portal **- You can now share Projects via the Client Portal, giving your clients visibility into basic project info and progress (via the ‘Share with’ field on Project Detail) ✨ **Portal **- You can now choose custom text color for the branding theme ✨ **Portal **- Selection border color now follows the branding theme ✨ **General **- Email delivery status now updates after a successful retry (on Tickets and Tasks) 🐛 **Assets **- Fixed an issue where certain assets would fail to show the correct status due to underlying retry issues 🐛 **Projects **- Fixed an issue where users were unable to tag individuals while a project task was open in a tab 🐛 **Tasks **- Fixed an issue where the Task Drawer was opening for non-existent tasks in the Task List 🌏 **Australia East Region** - Opt-in/opt-out is live for our new Australia East infrastructure. Organization owners, please make your selection before the deadline on June 10th 2026 — no response means you'll stay on US infrastructure by default. 👇 Projects in Client Portal

Mikel · 2w ago