S

Gorelo•5mo ago•

9 replies

SlimDayspring

assigning a ticket

Having and issue assigning a ticket to a Entra contact. Person has a computer and the computer is assigned to them in the ticket however, the "TO" portion can't seem to find them by their email.

note in my screenshot the asset is correct however and the first inital/last name are the same between the TO and the Asset however, they are not the same person. If I click Search All Clients the user still does not show up.