DigitalDoctor•2w ago

Windows 10

I have three senior citizen clients who have windows 10 machines and I know they areEOL this October. I’ve tried to get them to upgrade but I get “I’m not going to be around much longer, why do I need a new computer” so I’m trying to work with it. My problem is, the script either fails, or it claims to run but nothing shows up in my portal. So far it’s all three windows 10 machines.

2 Replies

Mikel•2w ago

Best place to start is with the prerequisite script: https://help.gorelo.io/articles/4395355-gorelo-agent-wont-install#pr1itopw44i And then checking the latest logs at: %programfiles%\Gorelo\LogFiles\

Gorelo agent won't install - Gorelo

Give Gorelo feedback on how they could improve their product.

DigitalDoctorOP•7d ago

Results of that scan are

PASS: PowerShell version check
PASS: System drive space check (Free space: 850750.03 MB)
PASS: 64-bit processor architecture detected
PASS: Registry read/write permission check
PASS: All required URL checks completed successfully
PASS: Event log read/write permission check
PASS: Environment Variable check (PATH contains 'system32' and 'System32\WindowsPowerShell\v1.0')
PASS: Time check. Current system time: 08/25/2025 10:22:11 | NTP time: 08/25/2025 10:22:11 | Time Zone: Eastern Standard Time
OVERALL RESULT: PASS - All checks completed successfully.

PASS: PowerShell version check
PASS: System drive space check (Free space: 850750.03 MB)
PASS: 64-bit processor architecture detected
PASS: Registry read/write permission check
PASS: All required URL checks completed successfully
PASS: Event log read/write permission check
PASS: Environment Variable check (PATH contains 'system32' and 'System32\WindowsPowerShell\v1.0')
PASS: Time check. Current system time: 08/25/2025 10:22:11 | NTP time: 08/25/2025 10:22:11 | Time Zone: Eastern Standard Time
OVERALL RESULT: PASS - All checks completed successfully.

Error when I go to install Gorelo

hostname : The term 'hostname' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again. At C:\WINDOWS\Action1\scripts\Run_Script_96588b80-81be-11f0-8bd6-653163834df7_Script.ps1:1 char:1411 + ... DKrubYJKDtH4OFWCogWUp2KrD4OA=="; Hostname = hostname; } ... + ~~~~~~~~ + CategoryInfo : ObjectNotFound: (hostname:String) [], ParentContainsErrorRecordException + FullyQualifiedErrorId : CommandNotFoundException

hostname : The term 'hostname' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again. At C:\WINDOWS\Action1\scripts\Run_Script_96588b80-81be-11f0-8bd6-653163834df7_Script.ps1:1 char:1411 + ... DKrubYJKDtH4OFWCogWUp2KrD4OA=="; Hostname = hostname; } ... + ~~~~~~~~ + CategoryInfo : ObjectNotFound: (hostname:String) [], ParentContainsErrorRecordException + FullyQualifiedErrorId : CommandNotFoundException

I figured it out. I just needed to change "Hostname = hostname;" to Hostname = [System.Net.Dns]::GetHostName(); and it worked.

Windows 10

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