Notifications
I've been playing around learning Gorelo, but here something I can't figure out. Notifications when a new ticket comes in. I get a ding on my mobile device when I get a new ticket, but that's it. I don't see an email that comes when a new ticket is created. Additionally when I comment to the contact, and they reply, I don't get notified of that either. I'd really like an email when someone replies to a ticket, is that possible?
19 Replies
Notifications in Gorelo are native only — in our web app or mobile app. We want to encourage using and relying on Gorelo as opposed to third-party tool for notifications. The same way Teams/Slack/Discord doesn’t send you a notification via email for every single message you get.
In your specific example, it sounds like you’re not assigned to the ticket so you’re not getting the follow up notifications.
You get dings. that is awsome. I get notificatios but no sound (dings)
On web or mobile? Or both?
Both.
I have removed the mobile app addd back. Double checked all setting. Still nothing.
iOS or Android?
IOS. Same goes for my 2 techs.
@Mark From Gorelo can you please take a look at this -- I'm seeing the same thing on my test iOS device
Thanks. this will be huge for my team if it gets resolved.
I am getting a notification when the first ticket comes in but nothing after that on my iOS devices
https://app.gorelo.io/admin/admin-settings#email#settings
You can assign yourself automatically to every ticket from here
yep, I did that. Then I tested a ticket and it still came through as unassigned.
Go to Settings > Support > Grant Access so I can take a look please
done
By the way, Mikel, did you see my DM?
Issue resolved. I had two "Forwards" in my settings, one was for the old email and the other was for the new one. Once I deleted the old one it worked perfectly.
Oh awesome 🙂
Thanks Mikel
The issue is resolved now. Please update your application to the latest version.
Works. thanks.
Just following up on notifications, can we get notifications for replies on tickets even when they aren't assigned to someone? There doesn't seem to be a way to do that, even with an automation.
Also, ticket re-opened email notification. I've set up a webhook, and it works for new tickets & re-open tickets with sample data, but when testing it with a dummy ticket, I didn't get an email notification that the ticket was re-opened. The ticket was closed, I'd approved and billed it, and the ticket shows as 're-opened' in the ticket list.