Notifications
I've been playing around learning Gorelo, but here something I can't figure out. Notifications when a new ticket comes in. I get a ding on my mobile device when I get a new ticket, but that's it. I don't see an email that comes when a new ticket is created. Additionally when I comment to the contact, and they reply, I don't get notified of that either. I'd really like an email when someone replies to a ticket, is that possible?
8 Replies
Notifications in Gorelo are native only — in our web app or mobile app. We want to encourage using and relying on Gorelo as opposed to third-party tool for notifications. The same way Teams/Slack/Discord doesn’t send you a notification via email for every single message you get.
In your specific example, it sounds like you’re not assigned to the ticket so you’re not getting the follow up notifications.
You get dings. that is awsome. I get notificatios but no sound (dings)
On web or mobile? Or both?
Both.
I have removed the mobile app addd back. Double checked all setting. Still nothing.
iOS or Android?
IOS. Same goes for my 2 techs.
@Mark From Gorelo can you please take a look at this -- I'm seeing the same thing on my test iOS device
Thanks. this will be huge for my team if it gets resolved.