Ticket statuses?
Is there a way to add additional ticket statuses? (perhaps limited to different groups?)
For example:
- If I wanted to mark a ticket as Waiting customer or Waiting parts or Waiting vendor
- if I wanted "sales tickets" to be tracked similar to an opportunity Pending/Quoted/Won/Lost
4 Replies
Not just yet — should be released this month though 🙂
https://feedback.gorelo.io/p/unicorn-custom-ticket-statuses-2
Will we be able to say one status is for a specific ticket type?
Not in V1 -- this is across the board
Awesome. Thanks Mikel!