Ticket Description in email or portal?
I’ve noticed that when we post a public comment, the ticket’s assigned contact receives an email and can also view the comment in the portal. We have a retail client with an in-house IT manager who values visibility into what’s happening at their retail locations. However, it seems he cannot view the ticket description unless it is added as a public comment.
Is there a way to make the original ticket description, entered at ticket creation, visible in the portal without requiring it to be copied into a public comment?
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Also curious about adding a client location to a ticket.