Is there no way to change the ticket status fields?
I would like to add scheduled to this list, but not seeing a way to do this.
2 Replies
Not just yet — custom statuses are in development right now.
https://feedback.gorelo.io/p/unicorn-custom-ticket-statuses-2
When putting a ticket on hold, you can provide a reason. This shows up when you hover the On Hold status on the ticket list.
You can also schedule the ticket on your calendar and a small calendar icon will appear against that ticket on the ticket list
yeah, i do like that feature.
Thanks!