Prorata Charges
Are we able to set the date from which the prorata starts??
We are not all able or inclined to process changes as they are incurred.
We are not all able or inclined to process changes as they are incurred.
Recent Announcements
@everyone 📰 **Release Notes 2026-02-27** 🦄 **Tickets **- You can now launch asset chat directly on a ticket with the entire conversation saved to the ticket timeline ✨ **API **- GET Ticket Statuses is now available (in preparation for Tickets) ✨ **API **- GET Ticket Tags is now available (in preparation for Tickets) ✨ **API **- GET Ticket Types is now available (in preparation for Tickets) 🐛 **General **- Fixed an issue where adding an inline element to a signature would incorrectly add extra spaces or jump to the next line 👇 Asset chat directly on a ticket 👇
Mikel · 3d ago
@everyone 📰 **Release Notes 2026-02-20** 🦄 **General** - User signatures now allow for a better customization experience ✨ **Assets **- You can now download Agent Logs via the 3-dot menu ✨ **Contracts **- Time Entries covered by Limited and Block hours are now deducted immediately ✨ **General **- Initial avatar colors are now automatically assigned for both new signups and existing users ✨ **General **- Billing confirmation popup has been introduced when creating a new Gorelo user to provide better cost visibility ✨ **Reports **- The Ticket Summary now displays your top 10 tags when clicking on the Tags section ✨ **Tickets **- The 'View original' email popup now displays the From, To, and CC fields ✨ **Tickets **- Improved the textual formatting of names/dates in comment notification emails 🐛 **Scripts **- Fixed an issue where custom field variables were treating case-sensitive text as separate entities 🐛 **Tickets **- Fixed an issue where signatures were not being trimmed 👇👇
Mikel · 2w ago
@everyone 📰 **Release Notes 2026-02-13** ✨ **Assets **- App management is now supported on Server 2019, 2022 and 2025 ✨ **Assets **- WinGet commands are now supported via CLI in the user and system context (Note: A restart is required for System Context WinGet CLI commands to take effect) ✨ **Assets **- Visual improvements and standardization applied to the "three-dot" action menus on Asset Lists and Detail views ✨ **Policies **- Improved the UI for radio buttons within the 'Add Script' popup ✨ **Tickets **- Priority can now be used for sorting ✨ **Tickets **- 'Esc' key can now be used to close the PDF preview window ✨ **Tickets **- Individual custom statuses have been introduced to dashboard widgets and webhooks (previously supported only categories) ✨ **Xero **- Gorelo PDF invoices are now synced to Xero as attachments (Note: This requires re-integrating Xero) 🐛 **Automation **- Fixed an issue where the "Assign to Me" action was not working correctly for Scheduled Tickets 🐛 **Clients **- Fixed an issue preventing client creation if a Pax8 client already exists 🐛 **Contracts **- Fixed an issue where contract fields retained incorrect values after changing the Work Type 🐛 **Tickets **- Fixed an issue where inserting an emoji would accidentally delete the preceding space
Mikel · 3w ago