Rebranding - Gorelo

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Gorelo•6mo ago•

2 replies

Rebranding

So we are currently under 1 name but in about 2-3 months we are looking to rebrand. Is custom domains, portal name, and Organization name simple to modify? Just don't want to set all this up and then have issues changing when our legal name changes.

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Recent Announcements

Mikel

@everyone 📰 **Release Notes 2026-03-06** 🦄 **Portal **- The Ticket Summary Report is now available in the Client Portal using the ‘Portal - All Tickets’ tag ✨ **API **- The GET Groups endpoint is now available (in preparation for Tickets) ✨ **API **- The GET Users endpoint is now available (in preparation for Tickets) ✨ **Automation **- You can now use 'Ticket Tags' as a condition when configuring Event & Time automations ✨ **Integrations **- The system will now prevent you from configuring a second accounting integration if one is already active ✨ **QuickBooks **- Optimized the QuickBooks integration for faster access token retrieval ✨ **Infrastructure **- Completed various backend infrastructure updates to optimize our service bus messaging and overall reliability ✨ **Tickets **- Tags are now automatically applied to tickets created via form submissions ✨ **Tickets **- URLs are now detected when typed into a checklist 🐛 **Automation **- Fixed an issue where automations were not properly cancelled upon a ticket state change 🐛 **Automation **- Fixed an issue with line space handling in the automation comment editor 🐛 **Automation **- Fixed an underlying issue causing a certain subset of automations to fail unexpectedly 🐛 **Contracts **- Fixed an issue where updating a ticket's client did not correctly re-invoice hours for Limited/Block Hours contracts 🐛 **Xero **- Fixed an issue where Tracking Categories were not appearing or updating correctly 🐛 **Forms **- Fixed an issue where deleted forms were not properly moving to the Recycle Bin 👇 Ticket Summary Report in the Client Portal

Mikel · 7d ago

Mikel

@everyone 📰 **Release Notes 2026-02-27** 🦄 **Tickets **- You can now launch asset chat directly on a ticket with the entire conversation saved to the ticket timeline ✨ **API **- GET Ticket Statuses is now available (in preparation for Tickets) ✨ **API **- GET Ticket Tags is now available (in preparation for Tickets) ✨ **API **- GET Ticket Types is now available (in preparation for Tickets) 🐛 **General **- Fixed an issue where adding an inline element to a signature would incorrectly add extra spaces or jump to the next line 👇 Asset chat directly on a ticket 👇

Mikel · 2w ago

Mikel

@everyone 📰 **Release Notes 2026-02-20** 🦄 **General** - User signatures now allow for a better customization experience ✨ **Assets **- You can now download Agent Logs via the 3-dot menu ✨ **Contracts **- Time Entries covered by Limited and Block hours are now deducted immediately ✨ **General **- Initial avatar colors are now automatically assigned for both new signups and existing users ✨ **General **- Billing confirmation popup has been introduced when creating a new Gorelo user to provide better cost visibility ✨ **Reports **- The Ticket Summary now displays your top 10 tags when clicking on the Tags section ✨ **Tickets **- The 'View original' email popup now displays the From, To, and CC fields ✨ **Tickets **- Improved the textual formatting of names/dates in comment notification emails 🐛 **Scripts **- Fixed an issue where custom field variables were treating case-sensitive text as separate entities 🐛 **Tickets **- Fixed an issue where signatures were not being trimmed 👇👇

Mikel · 3w ago