Cloned device, cannot install Gorelo Connect
I cloned a device with Clonezilla, then restored it to new physical hardware, and upgraded it to Win11. I'm not truthfully sure if it had GC installed originally.
while the original machine was still live, I bought the cloned one up on the build bench to do the ugprades etc. Tried to install GC but it never took. It was obviously confused because the same deviceID was checking in multiple times.
Now I'm trying to install GC and I've got this in the logs:
2025-10-21|09:01:15.468 +11:00|Debug|Gorelo.RemoteManagement.Agent.CloudCommunication.CloudMessageRouterService|Gorelo Connect message received
2025-10-21|09:01:15.469 +11:00|Error|Gorelo.RemoteManagement.Agent.CloudCommunication.CloudMessageRouterService|Plugin failed. Message Plugin not found: Gorelo.RemoteManagement.RustDesk
2025-10-21|09:01:15.469 +11:00|Debug|Gorelo.RemoteManagement.Agent.CloudCommunication.CloudMessageRouterService|Gorelo Connect message response: Unable To Execute Plugin
2025-10-21|09:01:19.103 +11:00|Debug|Gorelo.RemoteManagement.Agent.CloudCommunication.CloudMessageRouterService|Gorelo Connect message received
2025-10-21|09:01:19.104 +11:00|Error|Gorelo.RemoteManagement.Agent.CloudCommunication.CloudMessageRouterService|Plugin failed. Message Plugin not found: Gorelo.RemoteManagement.RustDesk
2025-10-21|09:01:19.104 +11:00|Debug|Gorelo.RemoteManagement.Agent.CloudCommunication.CloudMessageRouterService|Gorelo Connect message response: Unable To Execute Plugin
I've tried to reinstall it, remove and re-add the profile, but nothing seems to take...
is the best option just to delete it totally from gorelo and re-run the onboarding script?
3 Replies
Did you uninstall using the script?
https://help.gorelo.io/articles/3625761-uninstall-gorelo-connect-and-launcher#w1886i38yeo
ran script, it gave no output at all, so stepped through it manually and no uninstall string to find, none of the appdata folders exist
Yeah please clean uninstall the Gorelo agent and reinstall
https://help.gorelo.io/articles/3934760-uninstall-the-gorelo-agent#mro2poaf24a