Reports/Dashboards
Is anyone doing anything with the Gorelo reports?
I'd like to get something setup for viewing technician utilization (billable/non-billable/write-off) vs available hours. I think at the moment I would need to manually export the Timespent report and push into PowerBI on a regular basis.
A Wallboard mode of the main dashboard with a few more widgets (Timespent by User?) would also fit the bill.
2 Replies
We are thinking through the User Summary report... here's an initial idea on the data:
Name = Mikel Wellsmore
Billing Role = Senior Technician
Tickets
- First responder = 22
- Worked = 54
- Closed = 12 (based on the Lead)
- Time Spent = 72h 30m
- Time Cost = $5,437.50
Assets
- Connected = 144 (file explorer and remote control)
- Scripts Run = 13
If it helps, here is an example Team report from another platform
