Ticket Automation Help

@everyone 📰 **Release Notes 2026-04-10** 🦄 Gorelo **Quick Connect** is now available on macOS! (Note: x64/Intel based Macs are not yet supported) ✨ **API **- A new POST Ticket endpoint is now available ✨ **Automation **- You can now use the Ticket ID variable within the Call Webhook action ✨ **Contracts **- You can now select Month and Year when showing the invoice period on line items ✨ **Invoices **- You can now use a multi-select action in the Invoice List to update the invoice date in bulk ✨ **Projects **- You can now save the first comment of a task within your templates, and templates now support multiple private comments on tasks ✨ **Projects **- Project/Task and Client name is now clearly displayed within the Project/Task tab (along with additional details on hover) ✨ **Reports **- Time Spent Report now also shows data from projects 🐛 **Alerts **- Fixed an issue where filtering by Client ID was not working for alerts generated via the Public API 🐛 **Assets **- Fixed an issue in the Asset list where OS Version sorting was not working 🐛 **Automation **- Fixed a bug where the "All clients" filter incorrectly included inactive clients 🐛 **Portal **- Fixed an issue where comments from contacts were not marking tickets as unread 🐛 **Portal **- Fixed an issue where word wrap was missing in portal documents 🐛 **Projects **- Resolved multiple UI, formatting, and syncing issues across the module, including fixes for timeline layouts, missing popups, recent activity generation, and text truncation 👇 Quick Connect on macOS 👇

Mikel · 2d ago

@everyone 📰 **Release Notes 2026-04-03** 🦄 **macOS Policy Management** is now live! You can now configure policy items and distribute asset-level policies for your Mac fleet. We’re starting with the Gorelo Connect plugin and scripts but will soon add more. 🦄 Gorelo Connect plugin for **macOS now supports end-user consent** before launching a remote control session. This can be configured in Policies and allows auto-consent after a specified period of time. ✨ **Assets **- Real-time data is now populated for MacOS services, disks, and apps ✨ **Assets **- End-user consent popup for Gorelo Connect has been improved for clarity ✨ **Contracts **- You can now update a contract's labor type away from "No labor" to other types ✨ **Invoices **- Products that flow through to invoices will now clearly display their associated ticket number ✨ **Projects **- Deployed a comprehensive sweep of UI tweaks, minor bug fixes and general stability improvements across the entire Projects module (20+) 👇👇👇 **macOS Policies** and **end-user consent**!

Mikel · 2w ago

@everyone 📰 **Release Notes 2026-03-27** 🦄 **Projects** are officially here! You can now manage complex, multi-step engagements with ease, right inside Gorelo. We've built Tasks to act as streamlined tickets, giving you all the familiar functionality and power you already love, perfectly tailored for larger initiatives. Visualize your work with our Table layout, and use the Timeline tab as a dedicated audit trail to track history and collaborate via private comments. You can easily group tasks into customizable sections, assign Project Leads, link everything to specific clients/locations, and track granular details natively — including statuses, assignees, due dates, priorities and more! This is just the beginning for Projects! Keep an eye out in the near future for even more powerful additions, including a visual Kanban layout, task dependencies, and the ability to share project progress directly via the Client Portal. ✨ **Xero** - Webhook invoice filtering has been optimized for better performance 🐛 **Assets** - Fixed an issue in where disk syncing failed on devices with multiple BitLocker keys 🐛 **Assets** - Fixed an issue where Uptime http checks were failing when encountering redirects 🐛 **Invoices** - Fixed a floating-point drift issue in total calculations that prevented manual payments from fully clearing sub-cent balances 🐛 **Xero** - Fixed an issue where Xero invoice syncing failed due to duplicate LineItemIDs 👇 Projects!!! 👇

Mikel · 3w ago