Forms
We have a few Onboarding forms we send out for customer new hires. Each form is only allowed per that customer. The form is works great but does not add the customer as the company when the ticket is created. Is this a Bug?
Recent Announcements
@everyone 📰 **Release Notes 2026.01.09** 🦄 **Tickets **- Private comments can now be edited/deleted by the author or changed to Public/TPC/Approval ✨ **Settings **- Manual tax rates now support up to 3 decimal places ✨ **Assets **- AV Status on servers now supports Bitdefender, Carbon Black, Crowdstrike, Cylance, ESET, Huntress, MalwareBytes, SentinelOne and Sophos 🐛 **Tickets **- Fixed an issue where the organization owner was not receiving certain notifications 🐛 **Reports **- Fixed an issue where the Time Spent report export was not following the column selection 👇 Editing private comments (and sending to public!)
Mikel · 6d ago
@everyone 📰 **Release Notes 2026.01.02** ✨ **Huntress **- Organizations can now be automatically created when deploying the agent to a new client in Gorelo (toggled off by default) ✨ **Contracts **- Dynamic Quantities for CIPP/M365 now support multi-select to aggregate unique contacts ✨ **Invoices **- Prorated items now follow the regional date format ✨ **Uptime **- Table filter has been added and header is now retained on scroll 🐛 **Assets **- Fixed an issue where ‘Out of Date’ was missing from the App Status filter 🐛 **Invoices **- Fixed an issue where combined tax was rounding incorrectly
Mikel · 2w ago
@everyone 📰 **Gorelo 2025 — Year in Review** (Release Notes 2025.12.26) 2025 was huge for Gorelo with **43 releases** and **374 updates** shipped along the way: **39 🦄 features**, **221 ✨ enhancements**, and **114 🐛 bug fixes**. This year was all about getting the fundamentals solid… **and actually launching the thing** 🚀 **Gorelo officially launched on May 15**, and over the months that followed we rolled out major foundations — Gorelo Connect, end-user chat, and SOC 2 to name just a few. We’ve got big plans for 2026! Projects is in the final stretch, Proposals is right behind it, and we’re also bringing Australian infrastructure and AUD billing. A full UI/UX redesign is on the cards too… and yep, Light Mode will finally be happening! **A few sneaky releases to close out the year 🧁** 🦄 Quick Connect is now available in alpha — generate a short URL for a one-off remote session. Access it via Asset List → bottom of Views → Quick Connect. (Windows-only for now, more to come) ✨ Assets - Agents are now quicker to report online after boot ✨ Assets - Tray App mailto: link now supports additional parameters ✨ Tickets - Keyboard shortcut ‘N’ has been introduced and focuses the private comment field ✨ Xero - Draft invoices can now be synced (toggled off by default) 🐛 Automation - Fixed an issue where @ticket notifications were not sent to organization owners **Quick recap of some exciting stuff from 2025 (if you missed it)** 🦄 Gorelo Connect launched — native remote control + remote file explorer 🦄 Gorelo Connect for macOS released + technician-side support landed later 🦄 SOC 2 Type I completed 🔒 🦄 Apps Layout — aggregate every app + version across all assets, drill into devices, take action 🦄 Patches Layout — same idea, but for patches (visibility + drill-down workflows) 🦄 Maintenance Mode for Assets (pause checks/plugins/scripts + silence alerts) 🦄 Maintenance Mode for Uptime 🦄 Expiration Rules — alerts for domains/contracts/warranties nearing expiry 🦄 1Password integration — work with passwords alongside tickets/assets/docs while keeping 1Password storage + autofill 🦄 Slide integration — bring backup visibility into Gorelo and even kick off snapshots from the Asset page 🦄 Public doc links — share docs publicly (no auth), using your portal URL + branding 🦄 Related Items — relate Contacts/Documents/Assets together + attachments 🦄 Embedding — type ‘//’ to embed tickets/assets/clients/contacts/docs/passwords across the platform for easy context 🦄 AI (without the gimmicks): - Prompt Management (control tone/style) - AI Ticket Summary - AI Ticket Tags + AI Ticket Types - Sentiment Analysis (catch unhappy clients early) 🦄 Automation upgrades - Webhooks from automation rules (+ Teams templates) - Alerts as automation triggers - More triggers/conditions/actions across the board And of course… a mountain of improvements to tickets, billing, portal, scripts, uptime stability, mobile, and all the tiny paper cuts that add up over a year. Big thanks to everyone who’s been along for the ride this year — appreciate all the feedback and support 🙂 Have an awesome break and see you in 2026 🎉🎉🎉 Cheers, Mikel and the Gorelo team
Mikel · 3w ago
