Client Contact view all Own Company tickets
🦍Gorelo Question
Is it possible for a client contact to view all associated tickets within their own company?
Eg. the service desk software we're moving from allows specified users to view all tickets that have been raised within their company. This is normally an internal IT admin or Ops manager.
If this isn't available is there a way to share a ticket's info with someone else within the company other than them being on the email trail?
Eg. the service desk software we're moving from allows specified users to view all tickets that have been raised within their company. This is normally an internal IT admin or Ops manager.
If this isn't available is there a way to share a ticket's info with someone else within the company other than them being on the email trail?
