Client Contact view all Own Company tickets
Is it possible for a client contact to view all associated tickets within their own company?
Eg. the service desk software we're moving from allows specified users to view all tickets that have been raised within their company. This is normally an internal IT admin or Ops manager.
If this isn't available is there a way to share a ticket's info with someone else within the company other than them being on the email trail?
1 Reply
Yep, tag the contact with ‘Portal - All Tickets’ and they will have access to all tickets via the client portal.