Public Comment Email Formatting
🦍Gorelo Question
Is it possible to edit the format of the email a customer receives from a Public Comment?
It would be great to be able to add our logo and maybe some extra info around the ticket such as link to the all the ticket info / comments in the portal, communication history, etc.
This would be especially useful for Approvals if it could include the original requester's email so it's not just on the tech to add info.
Cheers
It would be great to be able to add our logo and maybe some extra info around the ticket such as link to the all the ticket info / comments in the portal, communication history, etc.
This would be especially useful for Approvals if it could include the original requester's email so it's not just on the tech to add info.
Cheers
