"Hi! Can the ticket dashboard show tickets with colors or flags for client tiers?"
Blue: Tier 1
Green: Tier 2
Yellow: Tier 3
Red: Breakfix
This way, when viewing the dashboard, we can immediately know which tickets require urgent attention (Red) and which are lower priority (Blue/Green/Yellow). Essentially, it’s the same idea as status colors, but applied to client tiers for better prioritization."