Joe CorreaJ
Gorelo•2mo ago•
8 replies
Joe Correa

"Hi! Can the ticket dashboard show tickets with colors or flags for client tiers?"

"The goal is to quickly see which tickets need priority attention. Ideally, each ticket would have a border, flag, or color indicator based on the client/company tier:

Blue: Tier 1

Green: Tier 2

Yellow: Tier 3

Red: Breakfix

This way, when viewing the dashboard, we can immediately know which tickets require urgent attention (Red) and which are lower priority (Blue/Green/Yellow). Essentially, it’s the same idea as status colors, but applied to client tiers for better prioritization."
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