@everyone ๐ฐ **Release Notes 2026-02-27** ๐ฆ **Tickets **- You can now launch asset chat directly on a ticket with the entire conversation saved to the ticket timeline โจ **API **- GET Ticket Statuses is now available (in preparation for Tickets) โจ **API **- GET Ticket Tags is now available (in preparation for Tickets) โจ **API **- GET Ticket Types is now available (in preparation for Tickets) ๐ **General **- Fixed an issue where adding an inline element to a signature would incorrectly add extra spaces or jump to the next line ๐ Asset chat directly on a ticket ๐
Mikel ยท 3d ago
@everyone ๐ฐ **Release Notes 2026-02-20** ๐ฆ **General** - User signatures now allow for a better customization experience โจ **Assets **- You can now download Agent Logs via the 3-dot menu โจ **Contracts **- Time Entries covered by Limited and Block hours are now deducted immediately โจ **General **- Initial avatar colors are now automatically assigned for both new signups and existing users โจ **General **- Billing confirmation popup has been introduced when creating a new Gorelo user to provide better cost visibility โจ **Reports **- The Ticket Summary now displays your top 10 tags when clicking on the Tags section โจ **Tickets **- The 'View original' email popup now displays the From, To, and CC fields โจ **Tickets **- Improved the textual formatting of names/dates in comment notification emails ๐ **Scripts **- Fixed an issue where custom field variables were treating case-sensitive text as separate entities ๐ **Tickets **- Fixed an issue where signatures were not being trimmed ๐๐
Mikel ยท