
@everyone π° **Release Notes 2026-03-06** π¦ **Portal **- The Ticket Summary Report is now available in the Client Portal using the βPortal - All Ticketsβ tag β¨ **API **- The GET Groups endpoint is now available (in preparation for Tickets) β¨ **API **- The GET Users endpoint is now available (in preparation for Tickets) β¨ **Automation **- You can now use 'Ticket Tags' as a condition when configuring Event & Time automations β¨ **Integrations **- The system will now prevent you from configuring a second accounting integration if one is already active β¨ **QuickBooks **- Optimized the QuickBooks integration for faster access token retrieval β¨ **Infrastructure **- Completed various backend infrastructure updates to optimize our service bus messaging and overall reliability β¨ **Tickets **- Tags are now automatically applied to tickets created via form submissions β¨ **Tickets **- URLs are now detected when typed into a checklist π **Automation **- Fixed an issue where automations were not properly cancelled upon a ticket state change π **Automation **- Fixed an issue with line space handling in the automation comment editor π **Automation **- Fixed an underlying issue causing a certain subset of automations to fail unexpectedly π **Contracts **- Fixed an issue where updating a ticket's client did not correctly re-invoice hours for Limited/Block Hours contracts π **Xero **- Fixed an issue where Tracking Categories were not appearing or updating correctly π **Forms **- Fixed an issue where deleted forms were not properly moving to the Recycle Bin π Ticket Summary Report in the Client Portal
Mikel Β· 13h ago
@everyone π° **Release Notes 2026-02-27** π¦ **Tickets **- You can now launch asset chat directly on a ticket with the entire conversation saved to the ticket timeline β¨ **API **- GET Ticket Statuses is now available (in preparation for Tickets) β¨ **API **- GET Ticket Tags is now available (in preparation for Tickets) β¨ **API **- GET Ticket Types is now available (in preparation for Tickets) π **General **- Fixed an issue where adding an inline element to a signature would incorrectly add extra spaces or jump to the next line π Asset chat directly on a ticket π
Mikel Β· 2w ago
@everyone π° **Release Notes 2026-02-20** π¦ **General** - User signatures now allow for a better customization experience β¨ **Assets **- You can now download Agent Logs via the 3-dot menu β¨ **Contracts **- Time Entries covered by Limited and Block hours are now deducted immediately β¨ **General **- Initial avatar colors are now automatically assigned for both new signups and existing users β¨ **General **- Billing confirmation popup has been introduced when creating a new Gorelo user to provide better cost visibility β¨ **Reports **- The Ticket Summary now displays your top 10 tags when clicking on the Tags section β¨ **Tickets **- The 'View original' email popup now displays the From, To, and CC fields β¨ **Tickets **- Improved the textual formatting of names/dates in comment notification emails π **Scripts **- Fixed an issue where custom field variables were treating case-sensitive text as separate entities π **Tickets **- Fixed an issue where signatures were not being trimmed ππ
Mikel Β· 3w ago