Ticket Automation

@everyone 📰 **Release Notes 2026-05-15** 🦄 **AI Ticket Titles** are here! Automatically polish ticket titles for clarity and consistency. Navigate to Settings > AI > Auto Ticket Titles to get started 🦘 **Australian Data Residency** opt-in is now available — if you’re the organization owner, make sure you opt-in or out by June 10th ✨ **Projects **- Added a timer directly on the Task slide-out for easier time tracking 🐛 **Projects **- Fixed an issue where notifications from other projects appeared in the new Project/Task notification stack 🐛 **1Password **- Fixed an issue where 1Password sync was not working for large vaults 🐛 **Reports **- Fixed an issue where ticket titles were showing empty in certain areas 🐛 **Contracts **- Fixed an issue where the PDF preview was not showing page breaks 🐛 **Reports **- Fixed an issue where titles containing -- displayed as #NAME? in CSV exports of the Time Spent report (and other reports) 🐛 **Expirations **- Fixed an issue where expiration alerts for custom assets were not generating as expected under specific circumstances 👇 AI Ticket Titles

Mikel · 4d ago

@everyone 📰 **Release Notes 2026-05-08** 🦄 **Australian data residency** is coming to Gorelo! We're building out infrastructure in Australia so MSPs can choose to host their data locally instead of in the United States. If you're an organization owner, you'll soon see an in-app prompt to opt in or opt out of migration. The migration itself will be a one-time event with brief, scheduled downtime — we'll communicate specific dates and times in advance. If no selection is made by the deadline, your organization will remain on US infrastructure. Heads up: this is a permanent decision. If Gorelo opens additional regions in the future, organizations on Australian infrastructure won't be eligible to migrate to them. ✨ **Projects **- Shipment Tracking is now available within Project Tasks ✨ **Reports **- Warranty Start Date and Warranty End Date is now available via the Asset Summary Report (including the client portal) 🐛 **Approve and Invoice** - Fixed an issue where Projects were appearing under Tickets in Approve and Invoice 🐛 **Contracts **- Fixed an issue where dates were displayed in UTC instead of local time 🐛 **Assets **- Fixed an issue where intermittent connection errors prevented assets from being correctly marked as offline

Mikel · 2w ago

@everyone 📰 **Release Notes 2026-05-01** 🦄 **Assets **- Connection in progress banner can now be displayed when establishing a remote session (Windows and macOS). This can be enabled via your Gorelo Connect plugin. ✨ **Assets **- Added a tooltip to Event Log checks to clarify behavior when multiple IDs are involved ✨ **Bundles **- Bundle list now supports CSV export ✨ **Products **- Product list now supports CSV export ✨ **QuickBooks **- Labor combinations now automatically update their corresponding products in QBO 🐛 **Assets** - Fixed an issue where the Patch Management plugin was not strictly following the configured policy criteria for ‘Do Nothing’ 🐛 **Assets **- Fixed an issue where the warranty lookup was not functioning for newly added assets 🐛 **Automation **- Fixed an issue where automations were not rescheduling on the latest Pending trigger when there was no change in the ticket’s Pending state 🐛 **Bundles **- Fixed an issue where a permission error was incorrectly shown when updating a Bundle 🐛 **Tickets **- Fixed an issue where users were unable to send comments under specific circumstances 👇 Connection in progress banner 👇

Mikel · 3w ago