Third-party conversations with vendors
🦍Gorelo Question
Hi, just wondering how other people are using this?
I know that we can add a third-party contact to an existing ticket, and correspond with them via the ticket. I understand we can also use contacts to include third-party contacts on public updates. All good so far.
What about incoming emails? Like when we open a case with Lenovo we get an email with the case details. In Connectwise I would pull that email into our servicedesk mailbox and a "Catchall" ticket would be added. I could then bundle that ticket into the customer's ticket and continue the email chain in CW.
I also had a case where I had an open G ticket and an open email thread with our disti and wanted to bring it into the ticket.
Is anyone doing something similar in G?
TIA!
I know that we can add a third-party contact to an existing ticket, and correspond with them via the ticket. I understand we can also use contacts to include third-party contacts on public updates. All good so far.
What about incoming emails? Like when we open a case with Lenovo we get an email with the case details. In Connectwise I would pull that email into our servicedesk mailbox and a "Catchall" ticket would be added. I could then bundle that ticket into the customer's ticket and continue the email chain in CW.
I also had a case where I had an open G ticket and an open email thread with our disti and wanted to bring it into the ticket.
Is anyone doing something similar in G?
TIA!
