Remote sessions start and end via api

@everyone 📰 **Release Notes 2026-03-20** 🦄 **Assets **- We now automatically detect the warranty status for HP, Toshiba, and Microsoft (in addition to Lenovo/Dell), along with support for tracking the Warranty Start Date ✨ **Tickets **- Replaced the Approval editor popup with the standard comment editor for a more seamless experience and support for Shortcuts (coming soon) ✨ **Invoices **- Exporting invoices to CSV and marking as paid will now display the total number of invoices affected ✨ **Import **- Renamed the Client fields in the import process to match the API 🐛 **Tickets **- Fixed an issue where email signatures were displaying a "null" value 🐛 **Contacts **- Fixed an issue that caused inconsistent columns between contact import and template files 🐛 **Assets **- Fixed an issue causing infinite loading in Asset Tags when filtering by Equals/Not Equals for the Asset Name **Warranty **👇👇

Mikel · 6d ago

@everyone 📰 **Release Notes 2026-03-13** ✨ Scripts - You can now 'Duplicate' an existing script along with its configuration ✨ Alerts - 'Information' is now available as a Severity option when configuring Email Alerts ✨ Invoices - You can now export your invoices to CSV as individual line items ✨ Infrastructure - Streamlined backend event topics, webhooks, and subscriptions for improved overall system reliability 🐛 Policies - Fixed an issue where Gorelo Actions were not being recognized when run via policy on custom fields 🐛 Assets - Fixed an issue where the Workstation tag was not visible for macOS devices in the MSP portal 🐛 Tickets - Fixed a visual issue with button link padding within search results

Mikel · 2w ago

@everyone 📰 **Release Notes 2026-03-06** 🦄 **Portal **- The Ticket Summary Report is now available in the Client Portal using the ‘Portal - All Tickets’ tag ✨ **API **- The GET Groups endpoint is now available (in preparation for Tickets) ✨ **API **- The GET Users endpoint is now available (in preparation for Tickets) ✨ **Automation **- You can now use 'Ticket Tags' as a condition when configuring Event & Time automations ✨ **Integrations **- The system will now prevent you from configuring a second accounting integration if one is already active ✨ **QuickBooks **- Optimized the QuickBooks integration for faster access token retrieval ✨ **Infrastructure **- Completed various backend infrastructure updates to optimize our service bus messaging and overall reliability ✨ **Tickets **- Tags are now automatically applied to tickets created via form submissions ✨ **Tickets **- URLs are now detected when typed into a checklist 🐛 **Automation **- Fixed an issue where automations were not properly cancelled upon a ticket state change 🐛 **Automation **- Fixed an issue with line space handling in the automation comment editor 🐛 **Automation **- Fixed an underlying issue causing a certain subset of automations to fail unexpectedly 🐛 **Contracts **- Fixed an issue where updating a ticket's client did not correctly re-invoice hours for Limited/Block Hours contracts 🐛 **Xero **- Fixed an issue where Tracking Categories were not appearing or updating correctly 🐛 **Forms **- Fixed an issue where deleted forms were not properly moving to the Recycle Bin 👇 Ticket Summary Report in the Client Portal

Mikel · 3w ago