Service reports as running in agent, but not running on system

@everyone 📰 **Release Notes 2026-07-10** 🦄 **Granular seat-based licensing** is now available! Instead of every user requiring a Full Access seat, you can now assign PSA Only or Co-managed seats to match each user's role — giving you more flexibility and lower licensing costs. 🦄 **Co-managed IT** is here! You can now issue Co-managed seats to your clients' internal IT staff, giving them access to Gorelo's service delivery and remote management modules scoped to their organization only. Collaborate on tickets, share visibility, and deliver co-managed services together from a single platform. ✨ **QBO** - Client billing addresses now syncs to QuickBooks ✨ **Contracts** - Field-level sync control is now available for Products and Bundles — allowing you to sync price, cost, and description independently. 🐛 **Tickets** - Fixed an issue where shipment tracking could not be added 🐛 **QBO** - Fixed an issue where invoice values in Gorelo did not match QuickBooks Online under specific circumstances 🐛 **Scripts** - Fixed an issue where an updated file variable still referenced the old file 👇👇👇

Mikel · 4d ago

@everyone 📰 **Release Notes 2026-07-03** 🦄 **Assets **- Expression-based tagging is now available for macOS. Auto-tag assets based on Installed Apps, Installed Services (launchd daemons/agents), Preference Storage, or Asset Name. ✨ **Projects **- Private comments on Projects and Tasks can now be edited/deleted by the author ✨ **Contracts **- Block Hour template names are now shown on contract invoices ✨ **Tickets **- Time entries in military time are now always interpreted correctly (e.g. 1300 is always 1:00 PM) 🐛 **Tickets **- Fixed an issue where copy/pasting added unusual characters and broke links 🐛 **Tickets **- Fixed an issue where scheduled Tickets were not being created in the Australia East region 🐛 **Documents **- Fixed an issue where data was not retained when switching tabs in edit mode 🐛 **Reports **- Fixed an issue where the Projects updated title was not showing on the Time Spent report 🐛 **Reports **- Fixed an issue where the Ticket Summary report CSV export was missing the Type column and including hidden columns macOS tagging 👇

Mikel · 2w ago

@everyone 📰 **Release Notes 2026-06-26** ✨ **Portal** - Quick Connect download links can now be shown on the portal sign-in page ✨ **Projects** - The ‘Shared with’ field is now available in the Project List filters ✨ **QuickBooks** - Draft invoices in Gorelo can now be synced to QBO (toggled via the configuration page) ✨ **QuickBooks** - Improved syncing to better handle duplicate invoice numbers ✨ **Signup** - Added a region selection step during the trial signup process 🐛 **Invoices** - Fixed an issue where invoices created with a $0 amount were not automatically updating to a "Paid" status 🐛 **Policies** - Fixed an issue where a deleted policy could not be distributed under certain circumstances 🐛 **Projects** - Fixed an issue where deleting a task from the Task Slider could cause the interface to freeze 🐛 **Tickets** - Fixed an issue where the "View Original" background appeared black for AUE migrated customers

Mikel · 3w ago