Internal Labour
🦍Gorelo Question🏨MSP Question
What are we doing for internal labour, e.g. a tech doing work on our own devices, internal platforms, etc?
Options:
- Void the labour during Approve and Invoice (unfairly removes from Tech's weekly hour totals?)
- Non-Billable (Hidden or Visible) during Approve and Invoice (skews Tech's hours towards Non-Billable)
- Leave labour as billable, invoice as normal, and then void the invoice later in Xero (Tech hours look good)
- Setup an Unlimited Hours Contract on my Internal Client, treat Internal as a normal client and monitor contract "profitability"
- Setup a different type of Internal Contract (Limited Hours?) so things don't get out of hand
- Add a Work Type for Internal Labour
I want techs to feel that they are allowed to record time for legit internal work, but I also don't want it to become a sinkhole they can use to pad their hours.
In the past I used to just call it Non-Billable, but not sure that incentivises the right mindset.
Options:
- Void the labour during Approve and Invoice (unfairly removes from Tech's weekly hour totals?)
- Non-Billable (Hidden or Visible) during Approve and Invoice (skews Tech's hours towards Non-Billable)
- Leave labour as billable, invoice as normal, and then void the invoice later in Xero (Tech hours look good)
- Setup an Unlimited Hours Contract on my Internal Client, treat Internal as a normal client and monitor contract "profitability"
- Setup a different type of Internal Contract (Limited Hours?) so things don't get out of hand
- Add a Work Type for Internal Labour
I want techs to feel that they are allowed to record time for legit internal work, but I also don't want it to become a sinkhole they can use to pad their hours.
In the past I used to just call it Non-Billable, but not sure that incentivises the right mindset.
