Minimum time per ticket, not per time entry
🦍Gorelo Question
We are just getting started with Gorelo and trying to get everything working as we need it. One of the things we have for our ad-hoc remote support is a minimum of 5 minutes billed, and then additional time in 5 minute increments.
I know we can set this in the work types, but it seems that ever time we create a new time entry in the ticket, it bills a minimum of 15 minutes. We want it so that the first time entry on the ticket is a minimum of 15 minutes, but then for subsequent time entries on the same ticket to only increment by 5 minutes.
Currently if we do 3 minutes work and create a time entry, it will round up to 15 minutes as expected, but then if we do another 5 minutes work, it again rounds up to 15 minutes, so 30 minutes total instead of the expected 20 minutes. Is there any way around this?
I know we can set this in the work types, but it seems that ever time we create a new time entry in the ticket, it bills a minimum of 15 minutes. We want it so that the first time entry on the ticket is a minimum of 15 minutes, but then for subsequent time entries on the same ticket to only increment by 5 minutes.
Currently if we do 3 minutes work and create a time entry, it will round up to 15 minutes as expected, but then if we do another 5 minutes work, it again rounds up to 15 minutes, so 30 minutes total instead of the expected 20 minutes. Is there any way around this?
