Ticket Emails - Template Editor?
Hi, possible to edit the email ticket templates? Would be good to amend the look and feel of these if poss?
Solution:Jump to solution
Just to clarify: navigate to Settings > Email > Settings -- edit your help/support email and go to the 'Email Template Management' tab where you can edit the full HTML template with variables etc.
7 Replies
Yes, you have to use HTML and take a look at the variables available. I have one in scripts to take a look at
Just tagged you on mine, take. look and play around with the HTML. Logo I would not recommend adding just because it may catch it on spam filters, or it breaks the thing.
Ta for reply. At the risk of looking like an idiot, is this an options in the settings? I cant see it anywhere.
Again.... idiot time.... when you say "tagged on mine"..... Im very new to Discord.
When someone gets tagged it sends you an alert. I’ll send you the html code and where to change it on Gorelo. You can also change it for invoicing.
Thanks for this. However never received any alert.
Go to settings email and help this is what it looks lke on mine/
Got it. Thanks for the assistance. I knew Id seen it somewhere previously. Thansk again!
Solution
Just to clarify: navigate to Settings > Email > Settings -- edit your help/support email and go to the 'Email Template Management' tab where you can edit the full HTML template with variables etc.