Nell
GGorelo
•Created by Nell on 6/4/2025 in #questions
Ticket Emails - Template Editor?
Hi, possible to edit the email ticket templates? Would be good to amend the look and feel of these if poss?
7 replies
GGorelo
•Created by Nell on 5/16/2025 in #questions
M365 Integration / SSO / Portal
First things first, currently trialling Gorelo and really liking what I'm seeing thus far so congrats there and for the launch!
Keen to understand more regarding the M365 integration. I've had a look through the "integrations" section at "https://help.gorelo.io/" but cant see any articles there unless I've missed something?
Within the app I can see the "Microsoft 365" integration that will "Sync contacts, licenses and domains from your M365 partner center" but not 100% sure what this will provide? Does it sync just our company contacts or the tenants and associated users that we have configured GDAP access to? Also in terms of authorisation, I'm assuming we would register an app in our tenant and this would provide the sync auth, although we do not have CIPP setup so can not provide a "CIPP APP URL" currently. This looks to be required.
Also, for the portal how do users login/authenticate? Is this via SSO when M365 is sync'd? Is there an option if we cannot sync users from M365?
Apologise if Ive missed any docs!
6 replies