NellN
Gorelo•5mo ago•
5 replies
Nell

Contacts - Adding additional email addresses / aliases issues

Wanting to add a "cc" to a ticket. When I try and add it prompts to search for contact or create a new one. Does this have to be a contact as sometimes useful to include a third party in the thread but not necessarily have them as a registered contact.

Also, I have another scenario where I need to add an alternative email for a contact in a ticket so they receive updates on a personal email address. I have tried to add an alias to the contact record but when I hit "Update" the alias disappears. In this instance adding a Gmail email address as an alias. Anyone experienced this or just me?
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