Contacts - Adding additional email addresses / aliases issues
Wanting to add a "cc" to a ticket. When I try and add it prompts to search for contact or create a new one. Does this have to be a contact as sometimes useful to include a third party in the thread but not necessarily have them as a registered contact.
Also, I have another scenario where I need to add an alternative email for a contact in a ticket so they receive updates on a personal email address. I have tried to add an alias to the contact record but when I hit "Update" the alias disappears. In this instance adding a Gmail email address as an alias. Anyone experienced this or just me?
Also, I have another scenario where I need to add an alternative email for a contact in a ticket so they receive updates on a personal email address. I have tried to add an alias to the contact record but when I hit "Update" the alias disappears. In this instance adding a Gmail email address as an alias. Anyone experienced this or just me?
