Goerlo Mac Agent - Connection dependency & "OS Uptime"?
Installed the agent on a brand ne M4 MacBook Pro yesterday. Client took home and popped back online this morn so I could continue setup. Connected via Gorelo connect, had to change user and lost connection. Could not connect again. I issued a restart command from Gorelo and lost contact altogether.
I'm sure its a case of not understanding how the Mac agent works and the conditions required for the device to appear as online (other than an internet connection etc..) and available in the Gorelo assets section and connectable by Gorelo Connect. If anyone can clarify or point me to docs/discord posts that I have missed please do.
Also, and slightly related, keen to understand how the "OS Uptime" metric reports. I have noticed on some machines (Mac & Windows) that even after a reboot the "OS Uptime" on the asset tab will report something like "10 days 17 hrs 28 min". Is it dependant on teh "type" of reboot etc?
thx
1 Reply
Hi mate, a few things here:
Logging out of macOS will cause the connection to drop for a bit but it will return (or you can launch GoreloConnect again). Are you not seeing this behaviour?
Restarting macOS that has FileVault enabled will result in permanent loss of connectivity until a user logs in for the first time to decrypt the OS drive. This is normal for macOS and impacts every agent, remote access tool etc. Look into authenticated restart and fdesetup -- we're planning to introduce this natively at some point.
OS Uptime will not reset if a computer has 'Fast Startup' (Windows) as it's not truly restarting.