NellN
Goreloβ€’5mo agoβ€’
2 replies
Nell

Goerlo Mac Agent - Connection dependency & "OS Uptime"?

Installed the agent on a brand ne M4 MacBook Pro yesterday. Client took home and popped back online this morn so I could continue setup. Connected via Gorelo connect, had to change user and lost connection. Could not connect again. I issued a restart command from Gorelo and lost contact altogether.

I'm sure its a case of not understanding how the Mac agent works and the conditions required for the device to appear as online (other than an internet connection etc..) and available in the Gorelo assets section and connectable by Gorelo Connect. If anyone can clarify or point me to docs/discord posts that I have missed please do.

Also, and slightly related, keen to understand how the "OS Uptime" metric reports. I have noticed on some machines (Mac & Windows) that even after a reboot the "OS Uptime" on the asset tab will report something like "10 days 17 hrs 28 min". Is it dependant on teh "type" of reboot etc?

thx
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