@everyone We’ll be rolling out Gorelo Connect (remote access) to a limited number of tenants next we
@everyone We’ll be rolling out Gorelo Connect (remote access) to a limited number of tenants next week for testing — please DM me your Gorelo email address if you’d like to be part of this.
📰 **Release Notes 2025.04.17**
📰 Release Notes 2025.04.17
🦍🦍🦍 Here’s a sneak-peek of Gorelo Connect… our new remote access tool baked directly into Gorelo! More news to come :)
✨ Approve and Invoice has been overhauled for simplicity and mass invoicing. You can now multi-select across clients, generate the individual invoices and send in one click
✨ Automation - ‘Business Hours’ is now available as a condition on Event & Time rules...
📰 **Release Notes 2025.04.10**
📰 Release Notes 2025.04.10
🦄 Sentiment Analysis is here! We'll automatically score all inbound comments and notify your chosen groups when deemed negative based on the range you've configured. This helps you catch potentially unhappy clients before issues escalate, letting you prioritize tickets that need immediate attention. Configure your sensitivity thresholds and notification preferences in Settings > AI > Sentiment Analysis
https://help.gorelo.io/en/help/articles/8257649-sentiment-analysis
✨ Assets - Disk usage check has been overhauled. Monitor based on percentage or gigabytes free, exclude drives under a certain size, exclude specific drive letters and more...
AI Ticket Tags 👇 -- there's a good list of examples in the article to get you going: https://help.g
AI Ticket Tags 👇 -- there's a good list of examples in the article to get you going: https://help.gorelo.io/articles/2837296-auto-ticket-tags
📰 **Release Notes 2025.04.04**
📰 Release Notes 2025.04.04
🦄 AI Ticket Tags is here! Add your own Ticket tags with a detailed description and Gorelo will automatically suggest or apply them. https://help.gorelo.io/articles/2837296-auto-ticket-tags
✨ Settings - {{contact.firstName}} variable has been added to Invoice Email Templates
✨ Tickets - no-reply@notifications.ui.com is now excluded from loop detection...
📰 **Release Notes 2025.03.28**
📰 Release Notes 2025.03.28
🦄 AI Ticket Summary is here! Click the little summary icon up the top-right of the ticket (below the status) to generate a summary. It will use the timeline as context and summarize key actions/events.
✨ Clients - Asset count is now shown on the Client List
✨ Reports - Sorting is now available on the Asset Summary when a specific client is selected...
**:newspaper: Release Notes 2025.03.21 **
:newspaper: Release Notes 2025.03.21
🦄 AI Prompt Management is here! Head over to Settings → AI → Prompt Management and set up your own custom prompts (Generate Reply or Rephrase). You'll have full control over tone and style while still letting AI do the heavy lifting. https://help.gorelo.io/en/help/articles/8422508-prompt-management
🦄 Advanced Tax for US organizations! Navigate to Settings → Billing → Invoice Settings and toggle on Advanced Tax. This enables more detailed tax settings, including client-level, labor-level and 'Tax Exempt' override.
✨ Tickets - The original sender and assignees on the ticket are now notified when an outbound email doesn't send (Public, Third Party and Approval comments)...
**:newspaper: Release Notes 2025.03.14 **
:newspaper: Release Notes 2025.03.14
🦄 Asset Summary report is now available via the Client Portal! Apply the ‘Portal - All Assets’ tag to any contacts that need access to this report. Minor enhancements to all reports such as column customization, skeleton loaders etc.
✨ Settings - Default roles can now be deleted (Technician and Accountant)
✨ Settings - is now available for Invoice Email Templates...
**:newspaper: Release Notes 2025.03.05 **
:newspaper: Release Notes 2025.03.05
🦄 General - Over the last few months we've been warming up our dedicated IP for outbound email. It's now live and all outbound email will be sent from 198.244.59.82
✨ Assets - Terminate button has been added to the CLI window to forcefully stop a running script
✨ Tickets - You can now @mention yourself via '@me'. This can be used in Ticket Shortcuts or directly on a ticket for a quick reminder...
**:newspaper: Release Notes 2025.02.26 **
:newspaper: Release Notes 2025.02.26
🦄 Scripts - You can now customize which scripts appear on the Asset Detail page by 'pinning' them via the 3-dot menu in the script editor. Roles without access to the script editor will only see and be able to use the pinned scripts.
✨ Alerts - 'Ignore' has been renamed to 'Dismiss' for clarity. Functionality remains the same, dismissing an alert will clear just that particular occurrence of the alert (and stack). It will not stop the alert from generating again.
✨ Assets - Asset Merge now allows for type-ahead search...
@everyone Our Pax8 integration has been updated to OAuth and requires reauthentication!
@everyone Our Pax8 integration has been updated to OAuth and requires reauthentication!
To re-authenticate — navigate to Settings > Integrations > and configure Pax8 via the cog icon. Then click 'Connect to Pax8' and follow the wizard. https://help.gorelo.io/en/help/articles/2004372-pax8...
**:newspaper: Release Notes 2025.02.20 **
:newspaper: Release Notes 2025.02.20
<callout-component color="Orange"><p>Our Pax8 integration has been updated to OAuth and requires reauthentication!To re-authenticate — navigate to <strong>Settings </strong>> <strong>Integrations </strong>> and configure <strong>Pax8 </strong>via the cog icon. Then click '<strong>Connect to Pax8</strong>' and follow the wizard. <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://help.gorelo.io/en/help/articles/2004372-pax8">https://help.gorelo.io/en/help/articles/2004372-pax8</a></p></callout-component>
🦄 Settings - User Roles have been overhauled for granularity
✨ Assets - Monthly schedule is now available for scripts...
The Pax8 integration to OAuth has been pushed to tomorrow.
The Pax8 integration to OAuth has been pushed to tomorrow.
@everyone We'll be updating our Pax8 integration to OAuth tomorrow which will require reauthenticati
@everyone We'll be updating our Pax8 integration to OAuth tomorrow which will require reauthentication.
To re-authenticate (tomorrow) — navigate to Settings > Integrations > and configure Pax8 via the cog icon. Then click 'Connect to Pax8' and follow the wizard.
https://help.gorelo.io/en/help/articles/2004372-pax8...
**:newspaper: Release Notes 2025.02.12 **
:newspaper: Release Notes 2025.02.12
🦄 Settings - Users can now be disabled and re-enabled on-demand. Disabling a user will remove them from active areas of Gorelo and from your subscription. Active areas of Gorelo include assignee of unclosed tickets, calendar events, checklist templates, shortcuts, automations etc.
✨ Settings - Text variables for Invoice Templates and Pay Now have been overhauled for consistency and a new UI has been implemented — indicated by a {..} button when available.
✨ Reports - Relative date picker now has over 13 options to choose from — multiple rolling periods, calendar periods and custom!...
**:newspaper: Release Notes 2025.02.06 **
:newspaper: Release Notes 2025.02.06
🦄 Settings - Text variables in Email Templates have been overhauled for consistency and a new UI has been implemented — indicated by a {..} button when available.
🦄 Assets - OS Status popup has been improved! We now show when the update was first seen, the ‘Out of Date’ threshold and the policy it's coming from.
✨ Scripts - Client and location variables are now available...
**:newspaper: Release Notes 2025.01.23 **
:newspaper: Release Notes 2025.01.23
🦄 Settings - Text variables in Ticket Shortcuts have been overhauled for consistency and a new UI has been implemented — indicated by a {..} button when available. This same experience will soon be coming to other areas and allows us to expand on text variable usage throughout Gorelo E.g.
✨ Settings - Layout of the User Detail popup has been improved and a dynamic example for ‘Display Name when sending Public Comments’ is now available
✨ Contacts - Last name is no longer auto-populated with a copy of the first name for contacts created via email...