Public Comment Email Formatting
Is it possible to edit the format of the email a customer receives from a Public Comment?
It would be great to be able to add our logo and maybe some extra info around the ticket such as link to the all the ticket info / comments in the portal, communication history, etc.
This would be especially useful for Approvals if it could include the original requester's email so it's not just on the tech to add info....
This would be especially useful for Approvals if it could include the original requester's email so it's not just on the tech to add info....
Gorelo Connect Security
Hi, May I check if there is any authorization setting I can config to ask for client "accept" prior every Gorelo connect as clients concern about the security and privacy. Thank you.
Anyone else use AutoElevate (CyberFox)
I'm trying to create a script in Gorelo to automatically install AutoElevate similar to how it worked in NinjaRMM. I created the three variables for the license key, elevation mode, and blocker mode in Gorelo, and I used the existed client.name and client.locationName for the other variables. However, when I run it against an online device, it gives an error at the end of the powershell line stating the the device is offline. The device was online according to Gorelo at the time, but may have go...
Import Existing Document(s) Into Gorelo Documents
We have a few docuemnts in-house already that would be perfect for the client portal and therefore, documents. Currently we have them in Word and PDF formats, though they're multi-pages long and quickly lose formatting with a simple copy/paste.
Does anyone have a best method to import existing documents that has worked for them?...
Gorelo & CIPP+Check integrations
I am in the process of setting up our customers to have Check (browser extension from CyberDrain https://docs.check.tech/) installed and configured so that reporting flows back in to CIPP logs.
In order to enable reporting back to CIPP logs, the Check documentation details that the tenant ID/domain needs to be inserted in to the deployment script.
I have imported the script in to Gorelo and added a custom client field for tenant ID - intending to then update that field for each M365 customer....
Client Contact view all Own Company tickets
Is it possible for a client contact to view all associated tickets within their own company?
Eg. the service desk software we're moving from allows specified users to view all tickets that have been raised within their company. This is normally an internal IT admin or Ops manager.
If this isn't available is there a way to share a ticket's info with someone else within the company other than them being on the email trail?...
Ticket Automation adding the Asset
When automating ticket creation based off an alert, have I missed something simple that adds the asset into the ticket?
If this is not possible in the 'preview' of automation do you know when this is on the roadmap?...
Linking Contacts to Assets
I've been using Gorelo for a while now and really appreciate its capabilities. However, I've noticed that there doesn't seem to be a straightforward way to link contacts to their regularly used assets.
I believe that having the ability to associate contacts directly with the assets they use would greatly enhance our workflow and improve overall efficiency. It would make it so much easier to identify which contacts are tied to specific assets when we're working on projects or addressing support needs.
Has anyone else encountered this issue? I’d love to hear your thoughts and gather support for this idea!...
Installing Gorelo RMM on new MacBook Air
Hi Folks,
I have hit an interesting issue when trying to install the Gorelo RMM on 3 brand new MacBook Airs.
Steps Taken:
Remote onto MacBook Air with Splashtop...
Can I edit invoices marked as paid?
Hi, I have been testing the platform and want to start with a clean slate. I have 5 invoices that I marked as paid so I can't remove them. Is there an option to edit those invoices?
App Status
I feel like this is a silly question but I can't figure out why some of my assests show "missing" app status when the policy is pushed and they have winget installed. I get an erorr running any install on the popup. Am I doing something wrong?
Solution:
It means that you have certain apps in your App Management policy that are set to ‘Install and Update’ but they haven’t installed for some reason.
Click on ‘Missing’ and it should show you....
Month/Year Placeholders in Scheduled Tickets?
Can I use month or year placeholders in Schedule Ticket Titles?
e.g. Monthly checkup - {month}{year}...
e.g. Monthly checkup - {month}{year}...
Dynamic Quantities
Anyway to use active contacts in Gorelo as dynamic quantities for products in contracts? I know you can use CIPP for active users in the Microsoft tenant but would prefer to use Gorelo contacts.
Reverse sync from xero?
Do changes in Xero get synced back TO gorelo, or is it just a one-way sync? Thinking like invoice dates, descriptions etc
Script library?
Hi,
I'm currently testing gorello, at my previous workplace they used Datto RMM, one of their strengths is a very robust component library, which are essentially powerful scripts that do a whole host of things, some are by Datto, others by third parties.
Is anything like this available on Gorello?
(I understand I'm free to create my own)...
Monthly Block Hour
Still struggling with the block hour contacts.
I'm sure it's just me not understanding the workflow properly.
Basically, what I'd like to happen is a customer is billed their product usage + 1 Hour worth of work monthly.
Hours don't roll over ect. ...
Is there a way to get Block hours to say anything other than "Block Hours" in the invoice?
Trying to avoid double handling in xero.
Contract and Billing Setup Enquiry
Hello, I have a question for how to setup our contract and billing . We have our Service Contract bill with following logic and I'm wondering how could we set it up in Gorelo. (or if it is possible).
Appreciated if you can share some of the idea. Thank you. 🙇♂️
Service Calculation Rules for PSA
1. Contracted Clients...
Lag showing assets online/offline
Sorry if this has been answered before. I notice there is always a lag of several minutes between when an asset is online/offline to when it shows online/offline in Gorelo. If I do a refresh of the browser page it will often show as online/offline a lot quicker. However this is an issue if I have a ticket open with the timer running as a refresh resets the timer. I still have TeamViewer on some assets and I notice the asset appears online/offline in TV at the same time the asset goes online/offl...
Send appointment to requester in ticket
Just started looking at gorelo and can't figure out if there is a way to book an appointment with someone who has lodged a ticket.
E.g client needs viso installed > I book appointment via ticket it sends meeting invite and adds to my calendar?
Apologies if this has been asked a lot but I did search and wasn't able to find it....