How can I set up email alerts to notify me whenever a new ticket is created?

@everyone 📰 **Release Notes 2026-03-27** 🦄 **Projects** are officially here! You can now manage complex, multi-step engagements with ease, right inside Gorelo. We've built Tasks to act as streamlined tickets, giving you all the familiar functionality and power you already love, perfectly tailored for larger initiatives. Visualize your work with our Table layout, and use the Timeline tab as a dedicated audit trail to track history and collaborate via private comments. You can easily group tasks into customizable sections, assign Project Leads, link everything to specific clients/locations, and track granular details natively — including statuses, assignees, due dates, priorities and more! This is just the beginning for Projects! Keep an eye out in the near future for even more powerful additions, including a visual Kanban layout, task dependencies, and the ability to share project progress directly via the Client Portal. ✨ **Xero** - Webhook invoice filtering has been optimized for better performance 🐛 **Assets** - Fixed an issue in where disk syncing failed on devices with multiple BitLocker keys 🐛 **Assets** - Fixed an issue where Uptime http checks were failing when encountering redirects 🐛 **Invoices** - Fixed a floating-point drift issue in total calculations that prevented manual payments from fully clearing sub-cent balances 🐛 **Xero** - Fixed an issue where Xero invoice syncing failed due to duplicate LineItemIDs 👇 Projects!!! 👇

Mikel · 6d ago

@everyone 📰 **Release Notes 2026-03-20** 🦄 **Assets **- We now automatically detect the warranty status for HP, Toshiba, and Microsoft (in addition to Lenovo/Dell), along with support for tracking the Warranty Start Date ✨ **Tickets **- Replaced the Approval editor popup with the standard comment editor for a more seamless experience and support for Shortcuts (coming soon) ✨ **Invoices **- Exporting invoices to CSV and marking as paid will now display the total number of invoices affected ✨ **Import **- Renamed the Client fields in the import process to match the API 🐛 **Tickets **- Fixed an issue where email signatures were displaying a "null" value 🐛 **Contacts **- Fixed an issue that caused inconsistent columns between contact import and template files 🐛 **Assets **- Fixed an issue causing infinite loading in Asset Tags when filtering by Equals/Not Equals for the Asset Name **Warranty **👇👇

Mikel · 2w ago

@everyone 📰 **Release Notes 2026-03-13** ✨ Scripts - You can now 'Duplicate' an existing script along with its configuration ✨ Alerts - 'Information' is now available as a Severity option when configuring Email Alerts ✨ Invoices - You can now export your invoices to CSV as individual line items ✨ Infrastructure - Streamlined backend event topics, webhooks, and subscriptions for improved overall system reliability 🐛 Policies - Fixed an issue where Gorelo Actions were not being recognized when run via policy on custom fields 🐛 Assets - Fixed an issue where the Workstation tag was not visible for macOS devices in the MSP portal 🐛 Tickets - Fixed a visual issue with button link padding within search results

Mikel · 3w ago